We had our tile apt yesterday at Beaumont, the apt was at 9am so we arrived at 8:50am, we already new along the lines of what we wanted, when we walked in the manager greeted us and told us that our lady would be right out, but after 20mins of waiting, someone else sore us waiting and asked if we were waiting for someone, she then went and told our lady and she finally came, (at this point i wasn't annoyed really i just assumed our apt would run a lil late) then she took us into her office and went through our plans with us, which were wrong as since signing our contract we have had all our variations done and we have taken the carpet out of the hallway and replaced them with tiles, she then became very rude toward us and informed us that it might have been a waste of time coming out today because the plans aren't right and we might not be able to do the selections, ahhhhh i was annoyed to say the least then she left us in her office waiting as she went to see if we would be able to still go through with the apt, when she finally came back 10mins later she told us that we would be able to do it but it wouldn't be complete because there estimating system was not working properly and we would have to return to sign off the final quote anyway.. arrrggg so anyway we went out to the floor to finally start our apt 45mins later then we were suppose to!! We new that through the main part of the house we wanted 600x600 whitish tiles so we picked them out quite quickly then for the bathroom we had seen a tile in one of the displays homes in the Cranbourne display centre the fairhaven display ( As we had been told to look through the displays to get ideas) so we asked if she could tell us which ones they were and if they still had them in stock she then told us that if we did not no the exact lot number that she can not tell us what tile it was, but left us to see if she could find out what tile we were talking about, when she finally returned to us she told us she couldn't find it and that she didn't think we were prepared enough for our apt and that she thought we should just come back another time, well to put it nicely i sore red!!!! I then told her that we had arrived at our appointment on time and waited around 20 Min's before she even attended to us and then because our plans were not exactly right and there estimating system was down that wasted another 20mins, and she is telling us WE WEREN'T prepared enough because we asked if she could tell us if they had a tile that was in one of displays, and i asked if she was joking?? Then also asked for her manager, after explaining what had happened, the manager asked her when her next apt was and SHE SAID 1:30, at this point the manager made a face at the lady and told her to take as much time as we needed and if we went over the allotted 90min time slot that it did not matter!!!! She also asked us which display it was? and went out the back for a couple of Min's and came back with all of the information for the fairhaven and was able to tell us that the tile we liked was not in stock anymore(At least she gave us answers) AHHHH i was so angry at this lady and I was not in the mood for picking out tiles with this obnoxious lady, anyway Tristan and i decided at this point we would take as much time as we needed and make sure we were happy with our decisions!!! In the end we did get through our apt finally and waited for our quote (of course excluding our hallway) Which was a whopping $8500,(excluding the $5000 we are already paying in our contract for Cat 1 tiles) ahhh so much money (we plan to see if it would be anywhere near this price if we were to get it done ourselves)!! So of course we didn't sign anything yesterday, and now we have to wait for the revised quote and decided if we wont to go with these tiles and that price, we may have to now go back in and do our apt again anyway to get the paper all signed and everything!! I can truly say that it was the most horrible/worst experience i have ever had and i will be telling Kate (CSC) exactly that and if we do have to go back we will defiantly be requesting to not be doing our apt with that rude lady!!
Jay i do remember reading that you also had a bad apt with these people (maybe the same lady)! I just can not believe how rude she actually was!!
8 comments:
lol. Yep definately sounds like her. Unhelpful, rude, patronising. If i remember correctly i think her name was Judith.
Bummer that you've had such a bad experience. If only they realised how important these early appointments are in making you feel comfortable about the build.
That's a heck of a lot of money on tiles Tash.
Yep Jay, im pretty sure that its the same lady, i cant remember her name with all that went on yesterday, but i think its on the paperwork i will have to have a look!!
It was just such a horrible experience Reinsey, and yes way to much money i think for just our tiles we will definatly be finding another solution i think!! Maybe get it done ourselves i think!!
Sorry to hear you had a bad experience. When we did our selection at the Gold Coast, everything went smoothly. We did all three appointments in the one day.
I know when it comes time for the actual build, you should be prepared for things not to go exactly right. We have had some things not done correctly, but the site supervisor warned us this would occur, and that they will fix these errors. They have kept their word so far and the build process has been great!
Tash, I would be tempted to just get a credit for the tile allowance and purchase your own, it would give you much more flexibility and I am sure would probably be more economical. On principle I would not give them my business after being treated like that.
I agree with Janine. You would definately get it cheaper if you did it yourselves as they will charge you retail on everything anyway plus throw in Metricons cut.
We had our house tiled by Metricon too. Yes it can be cheaper to find another to do it, but you should use the same tiles. I had a friend have their wet areas only by the builder standard range tiles, then had procelain tiles done for the rest of the house. Looks weird having two different types of tiles in the house. I guess we choose Metricon to do it all, so we could move in without having to worry about anything internal.
Carpeting was also done by Metricon. I could not for the life of me find anyone cheaper. We got the silver range of carpet supplied and laid cheaper than most carpet stores could supply only. It only cost $5000 to carpet 5 rooms and a study.
Keep an eye out for my latest post. There was a dilema with my tiles, that we discovered today. Had nothing to do with Metricon.
Metricon are doing our bathrooms and laundry only and we are doing the rest of the house tiles seperately (hallway, family room, media room, kitchen, etc), not getting Metricon to supply or install them. Way too much money for something that only costs half the price they quote you. Also my dad is a tiler which helps alot!
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